OUR CANCELLATION OR CHANGE OF ENROLMENT POLICIES FOR DIGITAL SERVICES (LANGUAGE COURSES)

La Lezione offers a Refund Policy which is fair and equitable. Enrolling in a course is entering a legal agreement under the applicable law, in which the conditions of enrolment (including making respective  payments) are communicated by La Lezione and agreed by the student. Please note, any changes in your circumstances are not the responsibility of La Lezione and neither can La Lezione be held liable for changes in your circumstances. In a situation where a student wishes to cancel or change the  enrolment, no refund is allowed by La Lezione. 

The student may cancel the enrollment in a course  and ask for refund not later than  14 days before start of the course.  The payment will be refunded, however, the administration fee (banking commissions and other costs) that will not exceed  15% of the course price will be charged. If the student  applies for a refund later than  14 days before start of the course our refund policy does not apply and the payment is not refunded. La Lezione can offer the student  the option to change the  course to another one without incurring additional charges. If accepted, this option cannot be refused and no more compensation will be recognized. All communication regarding the cancellation, refund and the changes should be in written form (no phone or messengers are valid). La Lezione will not be responsible for the messages going astray. 

If you the student is  not happy about the course, La Lezione may offer the possibility to get refund provided that the request for the refund is reasoned. The refund is referred to the single module paid and not to the whole course. The request should be made in written form at least 10 days before the end of the respective module of the course,. The refund is possible only in case no lessons were missed by the student. A single skipped lesson will release La Lezione from any liability, action and claims of whatsoever nature. 

The courses, course notes and materials are not to be sold, loaned, copied, or used in any way outside of the pursuit of studying the course by the person who is enrolled in the course, unless permission is sought and granted in writing by La Lezione.

If you are not happy about the course, La Lezione will offer the possibility to get refund. The refund is referred to the single module paid and not the whole course. The request should be done at least before 10 days of the module end, in written form. Refund is possible only in case no lesson where skipped. A single skipped lesson will release the school from any liability, action and claims of whatsoever nature in connection with. Courses, course notes and materials are not to be sold, loaned, copied, or used in any way outside of the pursuit of studying the course by the person who is enrolled in the course, unless permission is sought and granted in writing by the principal.

OUR CANCELLATION POLICY FOR PHYSICAL GOODS (BOOKS)

If the item you received is faulty, damaged, or otherwise not as described on our website, we offer a full refund (excluding shipping costs) for up to 15 days from the original purchase date.

Buying a book is entering a legal agreement under the applicable law.

If the item  received is faulty or damaged, La Lezione offers a replacement or full refund (excluding shipping costs) provided that the request for the replacement or refund is made within 14 days after receiving of the item.

To receive a replacement or refund the customer shall provide La Lezione the product details and the damage sustained. At the discretion of La Lezione the damaged item shall be returned. 

The refunding or replacement of the item will be made within 14 days from the date on which La Lezione sends the customer an email confirming that refund or replacement  of the item is going ahead.

The consumers have the right to withdraw from the contract within 14 days from the day on which the consumer acquires the book without giving any reasons. If the consumer withdraws from the contract La Lezione will reimburse the payments received from the consumer not later than 14 days from the day on which La Lezione receives the book back. The book shall be sent back not later than 14 days from the day on which the consumer communicated withdrawal from the contract to La Lezione. The right t cancel the contract shall apply exclusively to the products that are returned in the same condition in which the consumer received them. 

To claim a replacement, refund or return, please contact our Customer Support Team (via the email team@lalezione.it) with your Order Number, reasons for your request and (if applicable) evidence/photos of any product’s faults. 

To be eligible for a refund, replacement or reimbursement, the  item that is returned must be unused and in the original packaging (in a resalable  condition). Please make sure the returned product is carefully wrapped and provide a tracking number (if possible) for all return items, as we are unable to refund items that are damaged due to improper protection and we are not responsible for lost or damaged products being returned to us.